Disclaimer

1. General Disclaimer

Sahay Loan Ltd. ("Company," "we," "us," or "our") is a registered Non-Banking Financial Company (NBFC) licensed and regulated by the Reserve Bank of India (RBI) under Section 45-IA of the Reserve Bank of India Act, 1934. We are committed to operating in full compliance with all applicable laws and regulations governing the financial services sector in India.

This website and its contents are provided for informational purposes only. While we strive to ensure the accuracy and completeness of information presented, we make no representations or warranties of any kind, express or implied, about:

• The accuracy, reliability, completeness, or timeliness of the information, content, services, or materials provided on this website
• The availability or uninterrupted access to our website or services
• The correction of any errors or defects in the website or its content
• The fitness of our services for any particular purpose

2. Loan Approval and Eligibility Disclaimer

2.1 No Guarantee of Loan Approval

Submission of a loan application through our platform does not guarantee approval or disbursement of the loan. All loan applications are subject to:

• Credit Assessment: Thorough evaluation of your creditworthiness based on credit score, income, employment stability, existing obligations, and repayment capacity
• Document Verification: Authentication of all submitted documents including identity proof, address proof, income documents, and bank statements
• Internal Policies: Compliance with our internal lending policies, risk assessment frameworks, and credit approval processes
• Regulatory Requirements: Meeting all KYC norms, anti-money laundering checks, and regulatory compliance standards
• Credit Bureau Reports: Review of your credit history from authorized credit information companies (CIBIL, Experian, Equifax, CRIF High Mark)

2.2 Right to Accept or Reject Applications

We reserve the absolute right to accept or reject any loan application without assigning any reason or providing detailed explanations. Factors that may lead to rejection include but are not limited to:

• Inadequate credit score or adverse credit history
• Insufficient income or irregular income patterns
• High debt-to-income ratio or existing financial obligations
• Inability to verify submitted information or documents
• Non-compliance with eligibility criteria
• Concerns about repayment capacity or financial stability
• Regulatory or compliance issues

2.3 Variation in Loan Terms

The actual loan amount, interest rate, tenure, processing fees, and other terms offered to you may differ from the indicative amounts displayed on our website or marketing materials. Final loan terms are determined based on:

• Your individual credit profile and risk assessment
• Current market conditions and interest rate environment
• Prevailing lending policies and regulatory guidelines
• Type of loan product and purpose of the loan
• Loan amount and tenure requested

3. Interest Rates and Charges Disclaimer

3.1 Variable Interest Rates

Interest rates displayed on our website are indicative and subject to change without prior notice. The actual interest rate applicable to your loan will be communicated to you at the time of loan approval and will be clearly stated in your loan agreement. Interest rates may vary based on:

• Your credit score and creditworthiness
• Loan amount and repayment tenure
• Type of loan product
• Market conditions and regulatory changes
• Our internal pricing policies and risk assessment

3.2 Fees and Charges

In addition to interest, the following fees and charges may be applicable to your loan:

• Processing Fee: One-time fee for loan application processing (typically 1-3% of loan amount)
• Late Payment Charges: Penalties for delayed EMI payments as per RBI guidelines
• Prepayment/Foreclosure Charges: Fees for early repayment or loan closure (subject to regulations)
• Bounce Charges: Fees for dishonored payment instruments or failed auto-debit attempts
• Documentation Charges: Costs for legal documentation, stamp duty, and registration
• Verification Charges: Fees for employment/business verification if conducted through third parties
• Conversion Charges: Fees for converting fixed rate to floating rate or vice versa

All applicable fees and charges will be clearly disclosed in your loan agreement before disbursement. We comply with RBI's guidelines on transparency and fair practices in lending.

3.3 GST and Other Taxes

All fees and charges are exclusive of Goods and Services Tax (GST) and other applicable taxes unless specifically stated otherwise. Current GST rates will be applied as per prevailing tax laws. Any changes in tax rates will be reflected accordingly.

4. Website Content and Information Disclaimer

4.1 Informational Purpose Only

The content on this website, including but not limited to text, graphics, images, logos, icons, data compilations, software, and other materials, is provided for general informational purposes only. This content:

• Does not constitute financial advice, investment advice, or professional consultation
• Should not be relied upon as the sole basis for making financial decisions
• May not be suitable for your specific financial situation or needs
• Should be supplemented with professional advice from qualified financial advisors

4.2 No Financial or Legal Advice

Nothing on this website should be construed as:

• Professional financial, legal, tax, or investment advice
• A recommendation to take or refrain from taking any particular action
• An endorsement or approval of any third-party products or services
• A guarantee of any specific outcomes or results

You should consult with qualified professionals (financial advisors, chartered accountants, lawyers) before making any financial decisions based on information from this website.

4.3 Accuracy of Information

While we make reasonable efforts to ensure that information on our website is accurate, current, and complete, we cannot guarantee:

• The absolute accuracy or completeness of any information
• That the information is up-to-date at all times
• That there are no errors, omissions, or inaccuracies in the content
• That the website will be error-free or uninterrupted

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

5. Third-Party Services and Links

5.1 Third-Party Integrations

Our platform integrates with various third-party services including but not limited to:

• Payment gateways and banking interfaces
• Credit bureaus and credit information companies
• Identity verification and e-KYC service providers
• Account aggregator platforms
• Communication service providers (SMS, email)

We are not responsible for:

• The availability, functionality, or performance of these third-party services
• Any delays, errors, or failures caused by third-party service providers
• The privacy practices or content of third-party services
• Any charges imposed by third parties for their services

5.2 External Links

Our website may contain links to external websites operated by third parties. These links are provided for your convenience only. We do not:

• Endorse or recommend any third-party websites, products, or services
• Control the content, accuracy, or practices of external websites
• Accept any responsibility or liability for third-party content
• Guarantee the security or privacy practices of external websites

Visiting external websites is at your own risk, and you should review their terms and privacy policies.

6. Limitation of Liability

6.1 Service Availability

We strive to maintain continuous availability of our website and services. However, we do not guarantee:

• Uninterrupted or error-free operation of our website or services
• That our servers are free from viruses, malware, or other harmful components
• That any defects will be corrected immediately
• Availability during scheduled or emergency maintenance periods

We shall not be liable for any loss, damage, or inconvenience caused by:

• Temporary unavailability of services
• Technical issues or system failures
• Internet connectivity problems
• Force majeure events beyond our reasonable control

6.2 Exclusion of Certain Damages

To the maximum extent permitted by applicable law, Sahay Loan Ltd. shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damage to reputation or goodwill
• Cost of procurement of substitute goods or services
• Any damages arising from use or inability to use our services

This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and whether or not we have been advised of the possibility of such damages.

6.3 User Responsibility

You are solely responsible for:

• The accuracy and completeness of information provided in your loan application
• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Ensuring you meet eligibility criteria before applying
• Understanding loan terms before acceptance
• Timely repayment of loan obligations
• Compliance with applicable laws and regulations

7. Credit Bureau Reporting

As a registered NBFC, we are required by RBI guidelines to report your credit information to authorized credit information companies (credit bureaus). This disclaimer clarifies:

7.1 Mandatory Reporting

• We will report your loan account details, including sanctioned amount, disbursed amount, and account status to credit bureaus
• Your repayment behavior, including timely payments and defaults, will be reported monthly
• This information becomes part of your credit history and affects your credit score
• Reported information is accessible to other lenders and financial institutions

7.2 Impact on Credit Score

• Late payments, defaults, or non-payment will negatively impact your credit score
• A poor credit score may affect your ability to obtain future loans or credit facilities
• Timely repayment will positively contribute to your credit history
• Multiple loan inquiries may temporarily affect your credit score

7.3 Dispute Resolution

If you believe that information reported to credit bureaus is inaccurate, you may:

• Raise a dispute with us through our grievance redressal mechanism
• Contact the credit bureau directly to report inaccuracies
• Provide supporting documentation for your claim

We will investigate legitimate disputes and make corrections if errors are confirmed.

8. Collection Practices Disclaimer

In the event of non-payment or default, we reserve the right to pursue all legal remedies available to us. However, we are committed to following RBI's Fair Practices Code and guidelines for recovery:

8.1 Ethical Collection Practices

• We will not use abusive, threatening, or harassing language
• We will not contact you at unreasonable hours (before 7 AM or after 7 PM)
• We will not disclose your personal information to unauthorized third parties
• We will respect your privacy and dignity throughout the recovery process
• We will provide adequate notice and opportunity to discuss repayment options

8.2 Legal Action

If collection efforts through normal channels are unsuccessful, we may:

• Engage authorized collection agencies that follow ethical practices
• Initiate legal proceedings for recovery of dues
• Report the account as non-performing asset (NPA) to credit bureaus
• Invoke any security or guarantee provided for the loan

All collection activities will be conducted in strict compliance with applicable laws and RBI guidelines.

9. Regulatory and Compliance Disclaimer

9.1 Licensed Operations

Sahay Loan Ltd. operates as a legitimate, licensed Non-Banking Financial Company (NBFC) under the supervision and regulation of the Reserve Bank of India. Our operations comply with:

• Reserve Bank of India Act, 1934
• RBI Master Directions on Non-Banking Financial Companies
• Prevention of Money Laundering Act (PMLA), 2002
• KYC (Know Your Customer) Guidelines
• Fair Practices Code for NBFCs
• Information Technology Act, 2000
• Digital Personal Data Protection Act, 2023
• All other applicable laws and regulations

9.2 No Association with Illegal Activities

We explicitly disclaim any association with or engagement in:

• Illegal lending practices or usurious interest rates
• Unregulated or shadow banking activities
• Money laundering or financing of terrorism
• Fraudulent or deceptive business practices
• Violation of consumer protection laws
• Unauthorized access to or misuse of customer data

We maintain strict internal controls, regular audits, and compliance monitoring to ensure adherence to all regulatory requirements.

9.3 Regulatory Changes

Our operations and policies are subject to change based on:

• New regulations or guidelines issued by RBI
• Changes in applicable laws and legal requirements
• Court orders or regulatory directives
• Industry best practices and standards

We reserve the right to modify our services, terms, and policies to comply with regulatory changes. Customers will be notified of material changes that affect their loans.

10. Security Disclaimer

10.1 Data Security Measures

We implement industry-standard security measures to protect your personal and financial information. However, we cannot guarantee absolute security because:

• No method of electronic transmission or storage is 100% secure
• Cybersecurity threats are constantly evolving
• Users may be vulnerable to phishing, social engineering, or other attacks
• Third-party systems integrated with our platform may have security vulnerabilities

10.2 User Responsibilities for Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• Using strong, unique passwords and changing them periodically
• Not sharing your account information with others
• Logging out after using our services on shared devices
• Being vigilant against phishing emails, calls, or messages
• Immediately reporting any suspicious activity or unauthorized access
• Keeping your contact information up-to-date for security alerts

10.3 Phishing and Fraud Prevention

11. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the property of Sahay Loan Ltd. or its content suppliers and is protected by:

• Copyright laws under the Copyright Act, 1957
• Trademark laws under the Trade Marks Act, 1999
• Other applicable intellectual property laws

11.1 Restrictions on Use

You may not:

• Reproduce, modify, distribute, or display any content without prior written permission
• Use our trademarks, logos, or brand name without authorization
• Create derivative works based on our content
• Frame or mirror any part of our website
• Use automated systems (bots, scrapers) to access our website
• Reverse engineer or decompile any software or technology used in our services

11.2 Permitted Use

You may view, download, and print content solely for your personal, non-commercial use, provided you:

• Do not modify or alter the content
• Include all copyright and proprietary notices
• Do not use the content in a manner that suggests endorsement by us

12. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under this agreement if such failure or delay is due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God (earthquakes, floods, storms, natural disasters)
• War, terrorism, civil unrest, or armed conflict
• Government actions, laws, regulations, or restrictions
• Epidemics, pandemics, or public health emergencies
• Strikes, labor disputes, or workforce shortages
• Failure of telecommunications, internet, or utility services
• Cyber attacks, hacking, or other security breaches
• Banking system failures or regulatory shutdowns

During such events, we may temporarily suspend services, and any time limits or obligations shall be extended for the duration of the force majeure event.

13. Indemnification

By using our services, you agree to indemnify, defend, and hold harmless Sahay Loan Ltd., its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use or misuse of our website or services
• Violation of these terms, disclaimers, or any applicable laws
• Infringement of any intellectual property or other rights of third parties
• Inaccurate, false, or misleading information provided in your application
• Your breach of any representations, warranties, or obligations
• Unauthorized use of your account by third parties due to your negligence

14. Governing Law and Jurisdiction

This disclaimer and all matters arising from or related to your use of our services shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Any disputes, claims, or controversies arising from or relating to this disclaimer or our services shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India.

Before initiating any legal proceedings, you agree to first attempt to resolve disputes through our internal grievance redressal mechanism and, if necessary, through the applicable ombudsman scheme as prescribed by RBI.

15. Severability

If any provision of this disclaimer is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from this disclaimer, and the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.

16. Amendments and Updates

We reserve the right to modify, amend, or update this disclaimer at any time without prior notice. Material changes will be communicated through:

• Prominent notice on our website
• Email notification to registered users
• SMS alerts for significant changes affecting services

The "Last Updated" date at the top of this page indicates when the disclaimer was most recently revised. Your continued use of our services after changes are posted constitutes your acceptance of the modified disclaimer.

We encourage you to review this disclaimer periodically to stay informed about how we operate and the terms that govern your use of our services.

17. Contact Information for Disclaimer Queries

If you have any questions, concerns, or require clarification about this disclaimer, please contact us: